Flag carrier Philippine Airlines (PAL/PR) has issued an advisory on their continued commitment in fulfilling all of their refund obligations to passengers.
In a post on their website, PAL issued an apology for the long processing time their guests may have experienced in waiting for their refunds. According to the airline, there was a massive deluge of refund requests attributed to the global pandemic forcing them to cancel more than 60,000 PAL flights since March 2020. The flight cancellation has so far affected over 1.3 million passengers.
The airline also said that the loss of revenues deprived them of liquidity to make prompt refund payments, in addition to lockdown restrictions and logistical limitations.
PAL claims that they had so far refunded around 80% of the more than US$300 million (PHP15.9 billion) COVID-related refund requests.
The national carrier has so far restored nearly 15% of its regular domestic and global network and intends to ramp up to more flights to more routes in line with an expected easing of travel and quarantine restrictions.