Cebu Pacific (CEB) extends the coverage of its flexible booking options for passengers traveling until 31 December 2020 to allow “everyJuan” to travel with peace of mind.
“We continue to listen to our passengers so we may also continuously review and improve our processes to better address everyJuan’s concerns. As such, we are pleased to share that we have extended our options to cover flights until end of this year, to give our passengers more flexibility when it comes to scheduling their travels,” according to Candice Iyog, CEB VP for Marketing & Customer Experience.
Now valid for two (02) years, the Travel Fund can be used to book flights up to (twelve) 12 months ahead, given that transactions are done before the fund expires — book trips potentially until 2023.
This virtual wallet will consist of the full cost of the ticket and can be used not only for flights but even for purchasing ancillaries, such as baggage allowance and seat blocking.
This option is a great alternative for passengers who do not have fixed travel dates yet. Customers with existing Travel Funds should not fret as the two-year validity will be applied retroactively, or from the date, the fund was created.
Customers will still be able to avail of unlimited rebooking of their flights, without paying any rebooking or change fees. Those who wish to postpone travel plans may opt to rebook their flights as many times as possible, allowing passengers to better manage their plans, considering the fluidity of the situation (a minimal fare difference may apply).
Those with canceled flights will continue to have the following options: placing the full cost of the ticket in a Travel Fund valid for two years; rebooking flights with no limit — both rebooking fee and fare difference are waived if the new travel date is within 90 days or availing of a full refund.
Passengers are encouraged to choose their options and conveniently manage their bookings online through the “Manage Booking” portal on the Cebu Pacific website. Simply log-in to your Getgo account, if applicable; or enter the Booking Reference to access the booking online and easily make desired changes. Bookings can be modified up to two (2) hours before the flight.
“Rest assured we remain optimistic for the industry, and look forward to the day #EveryJuanWillFlyAgain,” added Iyog.
EveryJuan now has the ability to easily update their contact information and addresses through the same portal. Those who booked their CEB flights via travel agencies must coordinate requests through their respective agents.
CEB continues to implement enhanced bio-security preventive measures in accordance with global aviation standards to keep passengers and staff safe. These include contactless procedures, thorough cleaning and disinfection protocols for all aircraft and facilities, the mandatory wearing of masks and face shields for both passengers and crew, as well as rapid antibody testing for CEB frontliners.
Visit bit.ly/CEBFAQ for more information about Cebu Pacific flights and safety/health procedures.