AirAsia Philippines has canceled some of its flights, while some have been retimed in preparation for Typhoon Noru (Karding) which is expected to make a landfall in North Northeast of Manila early evening as advised by the weather bureau.
All outbound flights from Manila before 1700H (5:00PM) today will push through. However, its return flights to Manila will be retimed until 0300H (3:00AM) of Monday, 26 September 2022 pending significant weather improvements.
AirAsia Philippines Spokesperson and Head of Communications and Public Affairs Steve Dailisan said,
“In AirAsia, safety is always the topmost priority. Our Allstar team is on standby in all of our regional stations to look after the needs of our affected guests. We have also activated our alwaysREDy: anytime, anywhere partners to respond to areas which will require immediate assistance. AirAsia is one with the entire nation in praying for the safety of everyone during these times,” according to Steve Dailisan, Spokesperson and Head of Communications and Public Affairs are AirAsia Philippines.
The flight disruptions are caused by a force majeure event, the airline added and that they are making the following options available to guests whose flights have been affected:
- Move Flight option:
Change to any new travel date within 30 days from the original departure date. - Credit account:
Retain the value of the flight booking in the guest’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within 730 calendar days (2 years) from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com - Refund:
Access AVA (Allstar Virtual Assistant) through the airasia Super App to facilitate refund requests.
Guests who wish to make booking changes online may go to airasia.com and click on the AVA icon on the lower right of the screen. From the categories available, click on “Booking Changes” then “Flight Change” and finally “My flight was changed by AirAsia.” From there, simply follow the instructions to make changes to your booking.
