AirAsia Philippines is taking flight towards a smoother travel experience for its passengers with a system upgrade scheduled for tonight, 10 July 2024. To ensure a seamless travel process during this period, the airline advises guests flying this evening to complete their check-in online at airasia.com or via the AirAsia Mobile App as early as possible.
The system upgrade, commencing at 1900H PhST tonight and concluding at 0300H PhST on 11 July 2024 will temporarily impact all online functions. This includes booking new flights, making changes to existing reservations, online check-in, and utilizing self-service kiosks and bag drop facilities at AirAsia-operated airports.
Passengers who rely on the AirAsia Mobile App for managing bookings, check-in, payments, and add-on purchases should be aware that these features will also be unavailable during the upgrade window. To obtain boarding passes during this time, guests are encouraged to visit the check-in counters directly.
AirAsia Philippines recognizes the needs of passengers requiring medical assistance or other special accommodations. The airline recommends these individuals arrive at the airport well before 1900H PhST tonight to allow ample time for processing their specific requirements.
This system upgrade signifies AirAsia’s commitment to continuous improvement. Steve Dailisan, AirAsia’s Head of Communications and Public Affairs, highlights the benefits: “AirAsia’s system upgrade, which includes updating our New Skies software, is expected to significantly accelerate all online transactions, both on the mobile app and at ground level. This includes booking, payments, flight modifications, check-in, and add-on purchases, ultimately providing an enhanced customer experience. Passengers can also look forward to additional features on the AirAsia Mobile App as a result of this upgrade.”