AirAsia has cemented its position as the world’s leading budget carrier, clinching the prestigious title of Skytrax World’s Best Low-Cost Airline for a record-breaking 15th year in a row. This remarkable achievement comes as a testament to AirAsia’s unwavering commitment to innovation and affordability in the ever-evolving low-cost travel market.
Founded in 2001, AirAsia’s journey began with a modest fleet of just two aircraft and 200 staff. Through relentless dedication to making air travel accessible for all, AirAsia has transformed into a regional powerhouse, boasting over 200 aircraft and a workforce exceeding 21,000 employees across Southeast Asia. This dedication to inclusivity and regional connectivity has been instrumental in reviving tourism across the ASEAN region.
AirAsia’s success story continues with the recent launch of AirAsia Cambodia, its fifth airline, further solidifying its position as a leader in Southeast Asian aviation.
At the award ceremony held in London, Tony Fernandes, CEO of Capital A, the parent company of AirAsia, expressed his immense pride in the airline’s achievement. He acknowledged Skytrax’s role in setting global benchmarks for excellence and highlighted the significance of this 15th consecutive win. Fernandes emphasized AirAsia’s commitment to its passengers and its dedication to exceeding their expectations by providing high-quality service at the best possible prices.
AirAsia’s commitment to passenger experience goes beyond affordability. The airline prioritizes world-class safety standards and operational efficiency. This is facilitated by a robust ecosystem encompassing engineering services, in-flight catering, cargo and logistics, and ground operations.
Leveraging its extensive 23-year experience in multi-hub operations across Asia, AirAsia continues to refine the customer experience. This includes constant improvements in booking processes, innovative ancillary services, and a commitment to enhancing every touchpoint along the travel journey. The reactivation of existing aircraft alongside the upcoming delivery of new planes paves the way for AirAsia to explore exciting new destinations, potentially expanding its network into Africa and Europe.
Recognizing the unwavering support of its employees and loyal passengers, Fernandes dedicated this award to AirAsia’s “Allstars” and its dedicated customer base. He emphasized AirAsia’s mission to democratize air travel and its dedication to innovation in the industry. He expressed his gratitude to Skytrax for recognizing AirAsia’s exceptional service, acknowledging the contributions of both the 21,000 AirAsia Allstars and the airline’s 800 million loyal guests.
While acknowledging the challenges faced during the pandemic, Fernandes highlighted AirAsia’s resilience and its emergence stronger than ever. With the travel industry bouncing back, AirAsia is poised for further growth, promising to deliver an even better travel experience to its passengers.
The Skytrax World Airline Awards, recognized as the pinnacle of recognition within the aviation industry, are based on surveys conducted among millions of international travelers. The prestigious award considers over 325 airlines, placing AirAsia at the forefront of the low-cost carrier segment. The 2023/2024 survey saw participation from over 100 nationalities, with over 21 million entries submitted during a period when AirAsia significantly expanded its network, reaching over 130 destinations.