All Nippon Airways (ANA) has been awarded the prestigious 2024 APEX World Class status, marking its first recognition at this elite level. The award, granted by the North American-based Airline Passenger Experience Association (APEX), honors airlines that excel in safety, service, sustainability, and health control initiatives. This year, ANA stands among a select group of only 10 airlines worldwide to receive the distinction, cementing its commitment to high-quality standards across various aspects of airline operations.
APEX determines World Class status through a comprehensive evaluation process, which includes expert onboard audits and customer feedback. This rigorous assessment highlights ANA’s leadership in safety, security, passenger well-being, sustainability, and service quality. The airline received notable praise for its dedication to a safe, clean in-flight environment, impactful sustainability efforts, and consistently exceptional customer service.
“We are honored to receive this prestigious rating from APEX as it reflects ANA’s dedication and commitment to provide an exceptional travel experience for our passengers. Being named among such a select group is a proud moment for our team and motivates us to continue striving for excellence,” according to Keiji Omae, ANA’s Executive Vice President of Customer Experience.
Dr. Joe Leader, CEO of the APEX Group, lauded ANA’s unique approach to blending cutting-edge technology with traditional Japanese hospitality, known as “Omotenashi.” “All Nippon Airways exemplifies a harmonious blend of cutting-edge technology and the deeply rooted principles of Japanese hospitality, earning its place among APEX World Class airlines. ANA’s leadership in sustainability, including biofuel initiatives and waste reduction strategies, sets them apart as a global innovator,” Leader remarked.
ANA’s Key Initiatives in Safety, Sustainability, & Service
For safety, security, and passenger well-being, ANA has implemented stringent measures to ensure a clean and well-maintained onboard environment. Its cabins and restrooms undergo frequent sanitization to enhance passenger comfort and safety. ANA’s crew also ensures timely service, providing beverages at appropriate intervals and maintaining an organized flow throughout the flight. In addition, ANA’s economy class seats feature a generous seat pitch, designed to improve comfort for long-haul travelers and elevate the overall flight experience.
In terms of sustainability, ANA has committed to ambitious environmental goals that align with its long-term vision for eco-friendly air travel. The airline has taken strides to reduce CO2 emissions and minimize food waste. To achieve these objectives, ANA is deploying a fleet of fuel-efficient aircraft and adopting environmentally friendly materials throughout its service offerings. Passengers can expect items like biodegradable napkins, wooden stirrers, and headrest covers made from sustainable sources, demonstrating ANA’s efforts to reduce its environmental footprint.
ANA’s dedication to service quality also stands out, particularly in the warmth and attentiveness of its cabin crew. The airline’s team consistently delivers high-caliber hospitality, ensuring passengers feel welcomed and cared for throughout their journey. Boarding procedures are designed to be smooth and stress-free, guided by well-trained staff who prioritize passenger convenience. The airline’s in-flight meals showcase authentic Japanese cuisine, providing passengers with a taste of Japan’s culinary culture through artful presentation and flavorful dishes.
With this APEX World Class award, ANA reinforces its commitment to delivering a safe, comfortable, and environmentally responsible travel experience. This recognition places ANA among the world’s leading airlines, setting the benchmark for excellence in the global aviation industry.