Flexible options for travelers taking Cebu Pacific (CEB) has once again been extended, this time until 31 March 2021, with options to include Unlimited Rebooking and a Travel Fund that is valid for up to two (02) years.
“We will continue to monitor the operating environment and listen to the concerns of our passengers. We are encouraged by the reopening of domestic tourism and we will do our part in ensuring that our passengers travel with peace of mind. We understand that it may take time before trust and confidence in air travel is restored, that is why we have decided to extend our flexible booking options until the first quarter of 2021,” according to Candice Iyog, CEB VP for Marketing & Customer Experience.
Unlimited Rebooking of Flights & Two-Year Travel Fund Validity
An unlimited rebooking option is available for passengers traveling until 31 March 2021. They may also opt to put the full cost of their ticket into a Travel Fund valid for two (02) years, with rebooking and cancellation fees waived. A minimal fare difference may apply for the rebooking of flights.
The two-year Travel Fund may be used not only to book new flights, but also to purchase add-ons, such as baggage allowance, preferred seats, pre-ordered meals, hygiene kits, and travel insurance.
For Passengers with Cancelled Flights
Those with canceled flights will continue to have the following options: Travel Fund valid for two years; Unlimited rebooking — both rebooking fee and fare difference are waived if the new travel date is within 90 days from the original departure date; or Full refund.
CEB passengers may conveniently manage their bookings online and choose their preferred option through the Cebu Pacific website: bit.ly/CEBmanageflight. One may also log in using their Getgo account, if applicable, or enter the Booking Reference to access the booking online to easily make desired changes. Bookings can be modified up to two (02) hours before the flight.
Updating the passenger contact information, addresses, and correct misspelled names, nationality, birthdays, and salutation may now also be done through the same portal. Those who booked their CEB flights via travel agencies must coordinate requests through their respective agents.
“We will continue to improve our services in order to provide a seamless and hassle-free experience for everyJuan. We are accelerating our digitalization efforts in line with our safe and contactless processes under this new normal, so we all feel confident to travel again,” added by Iyog.
CEB has been rated 7/7 stars by airlineratings.com for its COVID-19 compliance as it continues to implement a multi-layered approach to safety, in accordance with global aviation standards. These include contactless procedures, thorough cleaning and disinfection protocols for all aircraft and facilities, the mandatory wearing of masks and face shields for both passengers and crew, as well as Antigen testing for CEB frontliners before duty. On top of these, CEB aircraft are also equipped with hospital-grade HEPA filters with 99.99% efficacy, keeping viruses at bay.