Emirates Embarks on Largest Known Fleet Retrofit Project to Elevate Customer Experience

Emirates has kick-started its ambitious multi-billion dollar project to upgrade the entire interior cabins of 120 Airbus A380 and Boeing B777 aircraft — two of the largest commercial aircraft types in service today. The investment will ensure Emirates’ customers “fly better” for the coming years, officially commences in November 2022, and is managed entirely by Emirates’ Engineering team.

The target is to completely retrofit four (04) Emirates aircraft from start to finish every month, continuously for over two (02) years. Once the 67 earmarked A380s are refreshed and back in service, 53 777s will undergo their facelift. This will see nearly 4,000 brand new Premium Economy seats installed, 728 First Class suites refurbished, and over 5,000 Business Class seats upgraded to a new style and design when the project is complete in April 2025.

In addition, carpets and stairs will be upgraded, and cabin interior panels refreshed with new tones and design motifs including the iconic ghaf trees which are native to the UAE.

No other airline has handled a retrofit of this magnitude in-house, and there’s no blueprint for such an undertaking. Emirates Engineering teams have been planning and testing extensively, to establish and streamline processes, and identify and address any possible snags. 

Trials began on an A380 in July 2022, where experienced engineers literally took each cabin apart piece-by-piece and logged every step. From removing seats and paneling to bolts and screws, every action was tested, timed, and mapped out. Potential impediments to completing the installation of Emirates’ new Premium Economy Class or the retrofit of the remaining three cabins in just 16 days were flagged and documented for expert teams to review and address.

As part of the program, new purpose-built workshops will be set up at Emirates Engineering to repaint, re-trim and re-upholster Business and Economy Class seats with new covers and cushions. First Class suites will be carefully disassembled and sent to a specialized company to replace the leather, armrests, and other materials. 

From the trials, Engineers discovered several unexpected solutions for instance: that existing food catering trucks could be easily repurposed to move parts destined for refurbishment from the aircraft to the workshop for their refresh, as these vehicles had doors of the right width and offer sufficient space.

Until the retrofit program starts in earnest in November, a cross-disciplinary team has been assembled to regularly review the planning process, address any issues, and track updates on various aspects of the project such as procurement, staffing, and training.

Emirates’ new Premium Economy cabin class, which offers luxurious seats, more legroom, and service to rival many airlines’ business offerings, is currently available to Emirates customers traveling on popular A380 routes to London, Paris, and Sydney. More customers will be able to experience the airline’s new Premium Economy cabins starting from year-end, as the retrofit program picks up momentum.

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