United Airlines braces for a record-breaking Memorial Day weekend with a projected three million passengers taking flight between 23 to 28 May 2024. This surge represents a 10% increase compared to last year. To ensure a smooth travel experience for flyers navigating the crowds, United highlights its mobile app brimming with features designed to save time and reduce stress.
“The United app simplifies the flying experience, saving travelers up to 30 minutes on average at the airport. This is especially helpful during peak travel seasons like summer, when exploring new destinations often involves unfamiliar airports,” according to Linda Jojo, United’s Chief Customer Officer.
United Mobile App: Your Summer Travel Companion
The United mobile app empowers travelers with a variety of features, including:
- Live personalized flight notifications: Get real-time updates on your phone, including a countdown to boarding, gate number, seat information, and bag tracking. United is the first U.S. airline to offer Live Activities for iPhone, keeping flyers informed during busy travel times.
- Seat preference requests: Didn’t snag your ideal seat during booking? The new seat preferences feature allows you to request an upgrade within the app. On average, travelers using this tool are automatically switched to their preferred seat 35% of the time.
- Automatic rebooking assistance: Encountered a flight disruption? The app automatically suggests alternative travel options, saving you an average of 15 minutes waiting in line for rebooking.
- Agent on Demand: Skip the lines! United’s Agent on Demand allows you to video chat, text, or call a customer service representative directly through the app using a QR code. This service helped over 1.6 million travelers in 2023 avoid airport queues.
- Seamless Security and Bag Drop: Enjoy faster check-in at select airports with TSA PreCheck® Touchless ID using facial recognition technology.
- Personalized Terminal Navigation: The app’s Terminal Guide provides customized instructions on navigating the airport, including drop-off points, security checkpoints, and gate locations, considering factors like parked car location, checked baggage, and TSA PreCheck® status.
- Interactive Maps: Get turn-by-turn directions within the app’s animated terminal maps, guiding you from the airport entrance to your gate and baggage claim.
- Mobile Check-in and Bag Drop: Save time by checking in and dropping off your bags directly through the app before arriving at the airport.
- Real-time Bag Tracking: Monitor the whereabouts of your luggage with the app’s bag tracker, providing time stamps for each leg of its journey.
For more information on summer travel with United Airlines, visit united.com.