All Nippon Airways (ANA | NH) has once again demonstrated its global leadership in ground operations and passenger hospitality after being named the World’s Best Airport Services carrier by SKYTRAX for the seventh consecutive year. The remarkable milestone represents the Japanese airline’s 13th overall victory in this prestigious category. Decided through the world’s largest airline passenger survey, the recognition highlights ANA’s ongoing commitment to operational efficiency and high standards of hospitality. Notably, ANA continues to stand out in its home market as the sole Japanese air carrier to hold the coveted world’s best airport services title for seven straight years.
Adding to its success at the global awards, the Japanese flag carrier earned prominent regional recognition by being selected as having the Best Cabin Crew in Japan. The honor reflects high acclaim for the carrier’s onboard hospitality, service quality, and staff professionalism, marking its eighth overall win in the cabin crew category. Together, the duo of awards highlights ANA’s ability to deliver a seamless, high-quality passenger journey across every major customer touchpoint, from the moment travelers step into the terminal to their time in flight.
Reflecting on the airline’s latest achievements, Executive Vice President of ANA Seiji Ejima highlighted the core driver behind these operational honors and looked forward to the airline’s upcoming historic milestone. “This award belongs to our airport teams and is a true testament to the dedication of our staff and reflects the trust of our customers who have travelled with us since our first international flight in 1986. Our aim remains consistent at every airport we serve: harmonizing the efficiency of advanced technology with the attentive, heartfelt service of our staff. As we look ahead to the airline’s 75th anniversary in December 2027, we will continue to create travel experiences that make ANA the airline of choice for customers worldwide,” said Ejima.
Behind the World’s Best Airport Services Award lies a comprehensive operational approach by the ANA Group to ensure every passenger enjoys a personalized and comfortable journey. The airline actively integrates modern, state-of-the-art facilities designed for smooth ground procedures with attentive, warm hospitality provided by its dedicated airport personnel. To maintain and continuously elevate these ground service standards, the ANA Group organizes the annual ANA Airport Customer Service Skill Contest. This competitive event brings together top-performing airport ground staff representing 68 airports across 10 countries. By fostering adaptability, critical thinking, and problem-solving skills, the internal contest empowers ground personnel to deliver exceptionally high-quality and empathetic service tailored to the distinct needs of each individual traveler.
In addition to staff training initiatives, ANA invests heavily in passenger flow enhancements and advanced airport infrastructure to streamline check-in processes for premium travelers. The specialized ANA SUITE CHECK-IN space, exclusively designed for First Class passengers and Diamond Service members, incorporates additional dedicated service counters alongside state-of-the-art Smart Lanes security scanners. With these advanced security scanners in place, premium passengers are no longer required to remove laptops or liquids from their carry-on luggage, significantly accelerating the screening process and reducing terminal wait times. Similarly, the ANA PREMIUM CHECK-IN space, created for Business Class travelers and Premium members, features Smart Lanes, newly installed digital signage, and a thoughtfully refreshed floor layout. The integration of intuitive wayfinding systems and streamlined passenger flow delivers enhanced convenience and comfort, establishing a stress-free departure experience that sets global industry standards.