As the COVID-19 pandemic has resulted in a crisis that has caused never seen situations for airlines and their customers, Air France and KLM have issued refundable vouchers as a commercial response to massive flight cancellations. These vouchers can be reimbursed after twelve (12) months if they have not been (fully) used.
Recent developments in the global sanitary situation and the gradual lifting of quarantine measures give more clarity on the evolution of the flight schedule for the near future. Legacy carriers Air France and KLM have decided to adjust their refund policy for flight cancellations effective 15 May 2020. Affected customers will be offered the choice of a voucher or a cash refund. However, in view of the magnitude of this crisis and the number of cancellations, it may take longer to process these transactions.
KLM Royal Dutch Airlines, legally Koninklijke Luchtvaart Maatschappij N.V., is the flag carrier airline of the Netherlands. KLM is headquartered in Amstelveen, with its hub at nearby Amsterdam Airport Schiphol. It is part of the Air France–KLM group, and a member of the SkyTeam airline alliance.
Air France, stylized as AIRFRANCE, is the French flag carrier headquartered in Tremblay-en-France. It is a subsidiary of the Air France–KLM Group and a founding member of the SkyTeam global airline alliance.
Air France and KLM also enhance the attractiveness of the vouchers, issued before or after 15th May by adding a bonus of 15% to the total value of the initial ticket. This extra value can be used for a new booking but will not be included in the cash payout after 12 months if no new booking has been made.
Air France and KLM teams are working on the technical implementation of the enhancement of these vouchers. Further details will be communicated in the coming days.
KLM flights to and from Manila are currently suspended. Based on the airline’s website, the earliest bookable KLM flight from Manila will be available come 01 July 2020.